Refund Policy
Last updated: July 20, 2026 · Applies to paid products sold via https://mattmurphy.ai (including the Rapid Platform Audit).
Draft for Matt / leadership review. Confirm eligibility window and non-refundable triggers with counsel before treating this as final. Free kits and community memberships are not covered by this paid-product policy.
1. Scope
This policy covers one-time paid digital services purchased on mattmurphy.ai through Stripe (currently the Rapid Platform Audit at $200 USD). Keynotes, consulting retainers, and Faction Group build work are governed by their own statements of work or agreements.
2. Rapid Platform Audit
The Rapid Platform Audit is a digital professional service: intake, repository access, automated and human-assisted analysis, and delivery of a branded PDF report (target: within 24 hours of payment confirmation and usable repo access).
- Before work begins: If you request a refund before we have started the audit (no clone / no scanner run / no report generation), email support@mattmurphy.ai and we will refund the full purchase price.
- After work begins or the report is delivered: The fee is non-refundable. The deliverable is custom analysis of your repository; once produced, it cannot be “returned.”
- If we cannot deliver: If we fail to deliver a report within a reasonable period after payment and after you have granted required access (public repo URL or Faction Audit Reader install on the correct private repo), contact support. We will either complete the audit promptly or refund the purchase.
- Access issues: Delays caused by missing or incorrect repo access, wrong URL, or revoked GitHub App install are not grounds for a refund while we are waiting on you to restore access.
3. How to request a refund
Email support@mattmurphy.ai with:
- The email used at checkout
- Approximate purchase date and amount
- Stripe receipt / payment ID if available
- A short reason for the request
We aim to respond within one business day. Approved refunds are issued to the original payment method; bank posting times vary (typically 5–10 business days).
4. Chargebacks & disputes
Please contact us before filing a chargeback so we can resolve the issue directly. If a dispute is filed, we may submit evidence including this policy (version in effect at purchase), checkout records, intake submission, access confirmations, and report delivery records.
5. Subscriptions
mattmurphy.ai does not currently sell recurring subscriptions for the Rapid Platform Audit. If subscription products are added later, cancellation and refund terms will be stated on that product’s page and in an updated version of this policy.
6. Consumer rights
Nothing in this policy limits non-waivable rights you may have under applicable consumer law. If those rights conflict with this policy, the law controls.
7. Changes
We may update this policy. The version linked from the site and referenced at checkout at the time of purchase applies to that order. Material changes will update the “Last updated” date above.