Help & Support

Last updated: June 2026 · Free kits, Operator Certification, and community waitlist on mattmurphy.ai

Primary support

Kit download trouble, missing emails, website issues, or unsubscribe requests — start here. Include the kit name, the email you used, and when you submitted so we can help faster.

Didn't receive your kit download?

Most issues resolve in a few minutes. Work through this list before you email us:

  1. Check spam and Promotions — search for "Matt Murphy" or the kit name (for example, "AI Readiness Self-Assessment").
  2. Wait five to ten minutes — delivery is usually fast, but email providers can delay messages.
  3. Confirm the correct address — typos are the most common cause of missing downloads.
  4. Try again on the kit page — use the form on the page below to submit once more with the right email.
  5. Still stuck? Email support@mattmurphy.ai with the kit name, email used, and approximate time of submission.

Already subscribed? Kit does not resend the same incentive email to an existing subscriber on every resubmit. If you downloaded before with the same email, contact us and we can send the PDF manually.

Free kit download pages

30-Day AI Prescription AI Readiness Self-Assessment Bertha DIY Kit Staff AI Hackathon Kit Vibecoding DIY Kit Not Murphy's Law (free book PDF) The Faction Community — coming soon waitlist

Common questions

How long until someone replies?

We aim to respond to support email within one to two business days. Download issues flagged as urgent are prioritized when a launch or campaign is active.

How do I unsubscribe from emails?

Use the unsubscribe link in any Kit email, or email support@mattmurphy.ai from the address you want removed.

I have a question about Operator Certification

Start on the Operator Certification page and the FAQ hub. For evidence submission or credential questions, email support with "Operator Certification" in the subject line.

I want to book Matt for a keynote or consult

Visit Keynoting or book a call on Calendly. That path is separate from kit download support.

When does The Faction Community open?

Join the waitlist at /lp/community/. We will email waitlist members when Mighty Networks membership opens (target: June 22, 2026).

Other ways to reach us

Privacy and data requests: see our Privacy Policy.